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Nathan Pienkowski is a partner and co-founder of BCL, an L&D agency based in Durham, North Carolina. Nathan has a doctorate in instructional design and has been designing high-impact learning solutions for almost 25 years for organizations including Google, Intuit, Johnson & Johnson, and the World Health Organization (WHO). Nathan led the development of the Feedback Academy, bringing his expertise and passion for driving real behavior change to feedback skills—an ongoing challenge in all industries.