It comes as no surprise that effective teamwork can immediately and positively affect patient safety and outcomes. The time has passed when a doctor or any other health practitioner in a health organization would be able to solely deliver quality care that satisfies their patients. Co-morbidities and complex care needs are increasing along with higher healthcare costs. Research indicates 10 percent of complex care patients represent 62 percent of total healthcare costs. Given this reality, a multidisciplinary team of healthcare professionals could ideally work together to determine diagnoses, develop care plans, conduct procedures, provide appropriate follow-up, and improve quality patient care. Yet we know that overall, teams frequently struggle to fully leverage their members’ diverse expertise and capabilities.
Role clarity, decision-making processes, and timely coordination of efforts among specialists requires focus and ongoing communication. When dysfunctional multidisciplinary teams are permitted to exist, the productivity and well-being of healthcare team members are at issue and can impact patient outcomes.
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Charlotte Hughes is a consultant in organizational effectiveness, diversity, and inclusion management with more than 15 years’ experience. She partners with both nonprofit and for-profit stakeholders across multiple industries to create solutions targeted at improving human capital performance and sustained business growth. Her passion for healthcare diversity and cultural inclusion in the workplace and marketplace focuses on innovations that deliver high-quality, culturally-sensitive patient care to ensure better health outcomes for all.
Charlotte has achieved Certified Diversity Professional (CDP) status by the National Diversity Council and is a Certified Professional in Learning and Performance (CPLP). She is currently pursuing a master’s in health administration. Charlotte earned a bachelor’s degree in human ecology from Cornell University and a master’s degree in human resources management from New York Institute of Technology. She co-facilitated a leadership development panel discussion at the 2017 ATD Healthcare Summit. In addition to the ATD Healthcare Community of Practice, Charlotte is a member of American College of Healthcare Executives (ACHE), the Florida/Jacksonville National Diversity Council, and Mayo Clinic Social Media Network.
