Gamification is a hot topic that’s showing up everywhere, including in employee training and learning. Game-based learning offers an opportunity to keep learners engaged in your L&D program, and a 2017 study found that a growing number of employers (35 percent of those surveyed) are incorporating games and gamification into their learning strategies.
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Sharon Boller is president of Bottom-Line Performance (BLP), a learning-solutions firm she founded in 1995. Sharon has grown BLP from a single-woman sole proprietorship to a $4 million company that has earned numerous industry awards, including a wide array of awards specific to custom learning games it has designed. Under her direction, BLP created the Knowledge Guru learning game platform, which has received numerous industry awards, including a Brandon Hall Gold Award for best innovation in gaming and technology (2014). Sharon is a frequent speaker at industry conferences and co-teaches learning game design workshops with Karl Kapp for ATD and eLearning Guild events. Sharon and Karl’s new book, Play to Learn: Everything You Need to Know About Designing Effective Learning Games, was released in spring 2017 by ATD Press. Sharon earned an MS in instructional systems technology from Indiana University.
Mark Freeman is the head of global customer success at Coursera. He leads Coursera’s customer programs as well as its government and nonprofit partner organizations, advising and ensuring they are all driving learning outcome success. Before joining Coursera, Mark was senior vice president of customer success at a FinTech company, Tradeshift. In this role, he built out and led customer success, support, implementation, and deployment teams around the world. Prior to that, Mark spent four years building LinkedIn’s customer success organization from its inception through the company going public and into a scaled offering worldwide across a vast customer base. Mark holds a bachelor’s degree in HR development—applied psychology from North Carolina State University.
