The FISH! philosophy shows you and your employees how to create a culture in which people can’t wait to come to work and be their best, who want to make a difference for their customers and one another. It’s based on the bestselling book FISH! and the fishmongers at the world-famous Pike Place Fish Market in Seattle. The fish market is one of the most successful in America, even though it’s located right near three other fish markets that sell the same fish for the same price. The market doesn’t trade on product or price; they trade on creating unique customer experiences. The fishmongers at the market work in a culture that encourages them to bring passion, energy, and enthusiasm to work every day.
This webcast will show you how to create a culture that will lead to sustained success through hardworking, dedicated people. You’ll learn the essential components, which include:
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Harry has more than 30 years in business, including running all aspects of a management training and consulting business, sales, distribution, product development, and international operations. He has served as a senior vice president for The Ken Blanchard Companies, where he managed the speaking career of Kenneth Blanchard, co-author of The One Minute Manager. Harry is co-author of six books, including the internationally bestselling business book FISH! A Proven Way to Boost Morale and Improve Results. FISH! has been on the bestseller lists of the New York Times, the Wall Street Journal, USA Today, Businessweek, Amazon, and Publisher’s Weekly. Harry’s latest book, Who Kidnapped Excellence? What Stops Us From Giving and Being Our Best, was released in 2014. Harry brings the messages in his books to life in each of his presentations, sharing his message with hundreds of organizations and motivating and exciting audiences worldwide about going to work and working hard. With his easygoing and humorous style, he energizes audiences, who leave armed with the tools to begin making a positive difference immediately.
