Employee engagement is the new buzzword in organization development. Everyone seems to be talking about employee engagement and telling you why it is important. But no one tells you that it is not easy and that there are inherent organizational barriers that, if unaddressed, might derail your engagement efforts.
This webinar offers you practical advice for overcoming the barriers to building an engagement culture. After attending this presentation, participants will be able to describe the barriers to engagement and implement a plan to overcome these organizational barriers.
Download Worksheet for Today's Event Here: Overcoming Barriers to Building an Engagement Culture
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Catherine Baumgardner, PhD, MHA, FACHE is a member of the faculty for the World Campus eMHA program at The Pennsylvania State University. She is also President of Catherine Baumgardner & Associates, Inc., a consulting practice devoted to creating optimal healthcare experiences through guiding leaders and their teams to create organizations that deliver on their promise to the customer.
She is an experienced healthcare executive with more than 20 years of day-to-day operational experience and is a Fellow in the American College of Healthcare Executives. In addition to hospital-wide inpatient and outpatient management, Catherine has also worked with health insurance and physician practice management. She is passionate about customer service, having trained with the Disney Institute and the Ritz Carlton, and was an early adopter of customer service in the healthcare setting. Her areas of research interest include organization development, workforce engagement, change leadership, and human resources issues related to talent management, recruitment, and retention.
Catherine has a doctor of philosophy degree from The Pennsylvania State University in Workforce Education and Development, and is also a graduate of The Ohio State University, with a bachelor’s degree in Business Administration and a master’s degree in Healthcare Administration. She holds memberships in the American College of Healthcare Executives, the American Society of Healthcare Human Resources Administrators, the Association for Talent Development, and the Medical Group Management Association.
Rashed Alzahmi is a PhD candidate in Workforce Education and Development, with an emphasis on human resources development and organization development at The Pennsylvania State University. He earned a MS and BS in workforce education and development from Penn State, and an associate’s degree in accounting from Pennsylvania College of Technology. Prior to his PhD study, Alzahmi worked in Abu Dhabi National Oil Company in the UAE for seven years where he was the head of the scholarship department. He was responsible for training and recruiting hundreds of talented individuals through various educational and training programs. He also served as a member in the board of trustees in the Glenelg School of Abu Dhabi for three years. His current research interests revolve around workforce planning, succession planning, human resource development, work engagement, and performance consultation.
William J. Rothwell, PhD, SPHR, is the president of Rothwell & Associates (www.rothwellandassociates.com) and professor in the Workforce Education and Development Program at the University Park campus of Penn State University. As a researcher he has been involved with the last five competency studies conducted by Association for Talent Development (ATD, formerly ASTD). In 2012 he won the association's prestigious Distinguished Contribution Award. He is author of 81 books and 250 articles in the field and had 20 years of experience in government and the private sector before becoming a college professor in 1993.
