Training delivery has evolved dramatically in recent years, and in part, that is because we are using virtual classroom technologies like WebExTraining Center, Adobe Connect, and Citrix GoToTraining to deliver our training to global audiences. Using virtual classrooms to deliver training has allowed us to reach many more learners far and wide, and that is a huge advantage; but along with that advantage comes the challenge of a multicultural audience.

This webcast draws on extensive experience around delivering training sessions both in person and virtually. Covering all corners of the earth, this session explores the TMA World prism, a model that helps us understand what culture is and how it influences the way we interact, manage, think, and present. It will also provide you with best practices, techniques, skills, and knowledge that you can use to design and facilitate training with a multicultural audience.

David Smith will provide valuable insight on successful interaction with people from different cultures, crafting successful multicultural engagement opportunities, and leveraging your knowledge of the impact that culture has in the design and facilitation of a successful program.

You will learn to:

• Plan for and overcome some of the key challenges in working with a multicultural audience such as low engagement and a lack of response to questions.
• Interpret the different engagement techniques needed for multicultural audiences.
• Design effective training sessions that take cultural differences into account.
• Explore the different expectations that a multicultural audience can have of the session and the facilitator.