Katrina Baker is an LMS administrator/learning and development manager for a Fortune 500 company. Previously, she owned two successful small businesses and worked in diverse fields, including design, editing, entertainment, and production. She has two Penn State business degrees, and is a proud member of the American Society for Training & Development. LMS Success: A Step-by-Step Guide to Learning Management System Administration, Baker’s first book, was the #2 best seller at TechKnowledge 2014.