Heather Reed is an instructional designer with Press Ganey Associates, a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations across the continuum of care.

Heather is responsible for designing education to help learners improve patient experience, employee engagement, patient safety, and quality in the healthcare setting. Her primary focus is on developing instructor-led training; she also designs e-learning and written educational materials. Heather delivers training as well, teaching clients about Press Ganey’s online data analysis tools and offering specific strategies for using data to improve the patient experience. Heather obtained a bachelor’s degree from Purdue University in 2003. In addition to obtaining a Associate Professional in Talent Development Certification in 2017, Heather is working to achieve Certified Instructional Technologist certification, which is based on the Mager-Pipe Criterion Referenced Instruction model.