Rich Hua is a technology strategist and innovation evangelist, and he currently serves as the Global Head of EPIC Leadership at AWS. His mission is to upskill Amazon’s leaders in emotional intelligence and interpersonal dynamics, enabling them to lead with greater Empathy, Purpose, Inspiration, and Connection (EPIC). Rich has spent decades training and mentoring people in leadership and interpersonal skills—from CEOs to aspiring managers to early career professionals. He launched the Emotional Intelligence and Success initiative at Amazon, and his team has trained over 200,000 Amazonians and customers in emotional and social intelligence. His training is now an integral part of onboarding, sales, and leadership development programs across Amazon globally.