Nick Staffieri, CMDSM is Director of Administrative Services at The MCS Group, Inc. in Philadelphia, PA. Nick began his career in a mailroom and is still there today, 30 years later, providing consulting support to improve operational efficiency and lower costs. Passionate about the mail industry, he is one of only a few hundred Certified Mail and Distribution Systems Managers (CMDSM). He is a National Board Member for the Mail Systems Management Association (MSMA) and a speaker for MAILCOM, MSMA, ALA and other organizations. As a speaker and author of publications for the office services industry, Nick regularly shares his wisdom on workforce and office management, workflow analysis, leadership, space planning and mailroom design.