Travis Thompson has spent the last 17 years of his career in financial services, with roles in technology, operations, call center management, and learning and development. Throughout his career he has been involved in helping business units achieve their objectives through the effective deployment of systems, processes, and people strategy. In his current role as director of innovation and capabilities, he is focused on helping modernize the learner experience using technology, science, and innovation. As a PhD candidate, Travis is actively involved in academic research involving the psychology of leadership, emotional intelligence, and personality preferences, as well as their impact on personal development and business outcomes